Jongro BBQ Kiosk

Tableside kiosk experience created for a KBBQ Restaurant that features a fully customizable "Build-Your-Own" menu, an integrated grill timer to assist diners, and traditional games to help diners get a more traditional dinig experience.

ClientJongro BBQ
RoleUI/UX Designer / Researcher
Year2025
Timeline15 Weeks
UI/UXStrategyBranding

The Archives

About

Contact

01

Project Overview

01

Project Overview

The Challenge.

Create three cohesive card background graphics for PlayStation's Beta Program that align with PlayStation's established brand identity while maintaining visual consistency across all designs.

What is Jongro Korean BBQ?

Jongro Korean BBQ is a sit-down restaurant located in Manhattan serving traditional Korean Cuisine. Korean BBQ is a self-cook food service that includes table side ordering and side dishes.

The Challenge

After ordering food, it is very difficult to order any other dishes which impedes customer experience. Table side ordering kiosks are becoming much more prevalent but are not widely used.

The Solution

This kiosk aims to be easy to use, provide functional tools and make continuing order more streamlined overall.

02

Product Requirements

Problem & Solution

Problems Identified

  • Difficult to order more dishes

  • Servers help all tables (Difficult to get streamlined service)

  • Long wait times on food if not ordered up front

  • Difficult for newcomers to know what to do

Solutions Implemented

  • Table side ordering allows for more order placements

  • Orders are associated with table numbers to keep organized

  • Continuous orders keep wait times low

  • Help screen and call server button

Hardware Specifications

Elo Pay 10" Integrated Payment POS

Screen Specifications

Display System:

  • Elo Pay 10" Integrated Payment POS

  • Resolution: 1920 x 1200

  • Fully adjustable screen with swivel base

  • Onscreen keyboard

  • Digital card reader for payment

  • Speakers with volume control for noise capabilities

Physical Components

Device Details:

  • Display: 10.1" Optically Bonded FHD

  • Touchscreen with Corning Gorilla Glass

  • Water rejection & Anti-Fingerprint Coating

  • Front & Back Cameras

  • Dimensions: 10.06" x 8.45" x 7.87"

  • Swivel Base for easy adjustment

Spatial Planning

Case Study

Table With Clutter

Table Without Clutter

Table Configurations

Understanding how the kiosk fits into different dining scenarios was crucial for the design.

2-Seater Table Diagram (Clear Table vs. In-Service Table)

4-Seater Table Diagram (In-Service configuration)

8-Seater Table Diagram (In-Service configuration)

Key Considerations

Device placement must not interfere with grilling

  • Screen needs to be accessible to all diners

  • Must accommodate side dishes, utensils, and drinks

  • Swivel base allows repositioning during meal

03

User Experience

04

Design Strategy

05

Reflection

Unique Features

Grill Timer

For people who are new to KBBQ or want to make sure their meat is cooked to their liking, the integrated grill timer helps users time their grilling perfectly to their preferred done-ness of meat and vegetables.

Free Games

Free games are included on the tablets for customers to get introduced to Korean drinking games. These games include step by step guides to elevate their experience and learn more about Korea.

BYO Meat Set

No other KBBQ restaurants let customers have a fully customizable meal. Customers are able to mix and match different meat and vegetables to their own tastes and party size.

Flow Charts

Understanding how the the kiosk would function at a base level. This includes different combinations, different user paths and journeys.

BYO Meat Set

Main Menu Page

Soup & Noodles/Sides/Drinks

Checkout

Language & Games

Cook Timer

04

Design Strategy

Design Philosophy

When designing the kiosk, I wanted it to feel consistent with the branding already in place for the business. Using similar color palette and design elements found amongst their website, social medias and menus whilst also keeping it modern and usable.

Design Considerations

Since this is replacing physical menus, I want to make sure that important information is not lost like multilingual item names, icons for allergies and differences in menus at time of day.

Brand Consistency:

Color palette matches existing Jongro branding

  • Typography aligned with restaurant aesthetic

  • Modern interpretation of traditional elements

  • Clean, contemporary interface

Old Logo v s New Logo

Low Fidelity Wireframes

Home Screen
Meat Plate Selection
Full Slots & soup Selection
Main DIshes
Menu Item Page

Unique Features

Grill Timer

For people who are new to KBBQ or want to make sure their meat is cooked to their liking, the integrated grill timer helps users time their grilling perfectly to their preferred done-ness of meat and vegetables.

Free Games

Free games are included on the tablets for customers to get introduced to Korean drinking games. These games include step by step guides to elevate their experience and learn more about Korea.

BYO Meat Set

No other KBBQ restaurants let customers have a fully customizable meal. Customers are able to mix and match different meat and vegetables to their own tastes and party size.

Flow Charts

Understanding how the the kiosk would function at a base level. This includes different combinations, different user paths and journeys.

BYO Meat Set

Main Menu Page

Soup & Noodles/Sides/Drinks

Checkout

Language & Games

Cook Timer

04

03

Design Stratey

User Experience

Design Philosophy

When designing the kiosk, I wanted it to feel consistent with the branding already in place for the business. Using similar color palette and design elements found amongst their website, social medias and menus whilst also keeping it modern and usable.

Design Considerations

Since this is replacing physical menus, I want to make sure that important information is not lost like multilingual item names, icons for allergies and differences in menus at time of day.

Brand Consistency:

Color palette matches existing Jongro branding

  • Typography aligned with restaurant aesthetic

  • Modern interpretation of traditional elements

  • Clean, contemporary interface

Old Logo v s New Logo

Low Fidelity Wireframes (Annotated)

Home Screen
Meat Plate Selection
Full Slots & soup Selection
Main DIshes
Menu Item Page
Home Screen
Meat Plate Selection
Full Slots & soup Selection
Main DIshes
Menu Item Page

High Fidelity Wireframes

05

Reflection

What Worked Well

Hardware selection perfectly suited KBBQ environment

Unique features addressed real pain points

Brand consistency maintained modern usability

Multi-functional approach justified table space

Challenges Overcome

Balancing feature richness with simplicity


Ensuring accessibility across diverse user groups


Maintaining performance with complex interactions


Designing for social dining context

Future Considerations

Integration with kitchen display systems


User testing with actual restaurant patrons


Loyalty program
implementation


Analytics dashboard for restaurant owners


Expansion to other restaurant locations

Skills Developed

Physical product integration into digital design


Service design thinking

Multi-stakeholder consideration


Designing for cultural context


Creating cohesive multi-feature experiences

Copyright 2025 | designbyhem

Copyright 2025 | designbyhem

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